For Alabama Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 123-204-123, please submit formal complaints to:
Financial Services Consumer Service Section
Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL. 36130-4700
Phone: 1-800-222-1253
Phone: 1-334-242-2984
Fax: 1-334-242-0240
Email: asc@asc.alabama.gov
For Alaska Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521
For Arizona Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Financial Services Consumer Service Section
Arizona Department of Insurance and Financial Institutions
100 N 15th Ave, STE 261
Phoenix AZ 85007-2630
or email the supporting documents along with a copy of the form to financial.consumers@difi.az.gov.
The Arizona Department of Insurance and Financial Institutions provides equal access to communication for people with
disabilities.
Individuals requiring accommodations with a disability should call the Department's ADA Coordinator at 602-364-3100.
For Arkansas Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, AR 72202
Online:
https://www.securities.arkansas.gov/
Phone: 800-981-4429 or 501-324-9260
TouchPay is licensed as a money transmitter by the California Department of Financial Institutions.
Consumer Notice:
If you have complaints with respect to any aspect of the money transmission activities
conducted at this location, you may contact the California Department of Financial Protection
and Innovation at its toll-free telephone number, 1-800-622-0620, by e-mail at
consumer.complaint@dfi.ca.gov, or by mail at Department of Financial Protection and Innovation,
Consumer Services, 2101 Arena Blvd, Sacramento, CA 95814.
Consumer Notice:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado,
including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit
are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11,
Article 110, Colorado Revised Statutes. If you have a question about or problem with your transaction, the money you
sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking
does
not have access to this information.
If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: banking.colorado.gov/
For Connecticut Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Connecticut Department of Banking
Online:
https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter
Phone:
1-800-831-7225
1-860-240-8170
For Delaware Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Delaware Office of State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance.
Online:
https://banking.delaware.gov/consumer-complaints/
Phone: 302-739-4235 or 302-577-6722
Fax: 302-739-2356
Email: bankcommissioner@delaware.gov
Consumer Notice:
District of Columbia customers may contact the D.C. Department of Insurance, Securities, and Banking at the
following:
District of Columbia MTR# 967396
D.C. Department of Insurance, Securities, and Banking
1050 First Street, NE, #801
Washington, DC 20002
202-727-8000
Consumer Notice:
Florida customers may contact the Florida Office of Financial Regulation at 850-410-9805 or 850-487-9687,
or write to 200 East Gaines Street Tallahassee, Florida 32399, for questions about compliance with the
Florida Money Transmitters Code.
Consumer Notice:
TouchPay is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the
Georgia Sale of Checks Act. License #35902; NMLS ID: 967396
For Hawaii Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Hawaii Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
Online:
https://hdcca.hawaii.gov/s/financial-institution-complaints
Phone: 808-586-2820
For Idaho Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Idaho Department of Finance
P.O. Box 83720
Boise, ID 83720-0031
Online:
https://www.finance.idaho.gov/complaint-guidance/
Phone: 888-346-3378 or 208-332-8000
Consumer Notice:
For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions,
Consumer Credit Division Toll Free (888) 298-8089.
For Indiana Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
Online:
Phone: 800-382-4880 or 317-232-3955
Fax: 317-232-7655
Email: dficomplaints@dfi.IN.gov
For Iowa Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Iowa Division of Banking
Online:
https://idob.iowa.gov/how-do-i-file-complaint
Phone: 515-281-4014
For Kansas Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Kansas State Bank Commissioner
Online:
https://osbckansas.gov/consumers/file-a-complaint/
Phone: 785-380-3939
For Kentucky Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Kentucky Department of Financial Institutions
Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Online:
https://kfi.ky.gov/
Phone: 502-573-3390 or 800-223-2579
Fax: : (502) 573-8787
Email: KFI.Complaints@ky.gov
For Louisiana Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://ofi.la.gov/complaints/
Louisiana Office of
Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Phone: 225-925-4660 or 888-525-9414
Fax: : 225-925-4524
Email: complaints@ofi.la.gov
For Maine Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://www.maine.gov/pfr/consumercredit/complaint.htm
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Phone: 800-332-8529 or 207-624-8527
Consumer Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions
or complaints from Maryland residents regarding TouchPay Holdings, LLC (NMLS #967396)
at 100 S. Charles Street, Tower 1, Suite 5300, Baltimore, MD 21201, phone 1-888-784-0136
or contact the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/""
For Massachusetts Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Email the Division of Banks Consumer Assistance Unit at dobconsumer.assistance@mass.gov or download the consumer
banking complaint form as an Adobe Acrobat PDF or as a Microsoft Word File. Complete, print, and sign the form and mail or fax it back to the DOB.
One Federal Street, Suite 710
Boston, MA 02110-2012
Fax: (617) 368-2700
For Michigan Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://www.michigan.gov/difs/consumers/complaint"
Michigan Department of Insurance and Financial Services
Office of Consumer Services
P.O. Box 30220
Lansing, MI 48909-7720
Phone: 877-999-6442
For Minnesota Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://mn.gov/commerce/consumer/file-a-complaint/
Phone: 651-539-1600 or 800-657-3602
Email: consumer.protection@state.mn.us
For Mississippi Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://dbcf.ms.gov/complaint-form/
Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Phone: 877-999-6442
Fax: 601-321-6933
For Missouri Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://finance.mo.gov/consumer-complaints
Missouri Division of Finance
P.O. Box 716
Jefferson City, Missouri 65102-0716
Phone: 573-751-3242
Fax: 573-751-9192
For Montana Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
State of Montana Department of Administration
Division of Banking and Financial Institutions
301 South Park Ave, Suite 316
PO Box 200546
Helena, MT 59620-0546
Phone: 406-841-2920
Fax: 406-841-2930
Online: https://banking.mt.gov/Consumer_Info/Complaints
For Nebraska Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://ndbf.nebraska.gov/consumers/complaints
Nebraska Department of Banking & Finance
Financial Institutions - Complaints
P.O. Box 95006
Lincoln, Nebraska 68509-5006
Phone: 402-471-2171
Email: dob.complaints@nebraska.gov
For Nevada Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://fid.nv.gov/Resources/Resources/
State of Nevada
Department of Business and Industry
Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102
Phone: 702-486-4120 or 866-858-8951
Fax: 702-486-4563
Email: FIDComplaints@fid.state.nv.us
For New Hampshire Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://www.banking.nh.gov/consumer-assistance/consumer-complaints
State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
Phone: 603-271-3561
Email: legal@banking.nh.gov
For New Jersey Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online:
https://www.nj.gov/dobi/consumer.htm
New Jersey Department of Banking and Insurance
Consumer Inquiry and Response Center (“CIRC”)
P.O. Box 471
Trenton, New Jersey 08625-0471
Phone: 609-292-7272
Fax: 609-777-0508 or 609-292-2431
Consumer Complaints | Quejas del Consumidor
New Mexico Public Regulation Commission
Consumer Relations Division
P.O. Box 1269 | Santa Fe, NM 87504
Consumer Relations Division – 1-888-427-5772
TouchPay Holdings, LLC is licensed as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to: Consumer Services Division, NYS Department of Financial Services, One Commerce Plaza, Albany, NY 12257. You may contact the Department at 1-800-342-3736. Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm..
For North Carolina Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information
North Carolina Commissioner of Banks (NCCOB)
4309 Mail Service Center
Raleigh, NC 27699-4309
Phone: 919-733-3016
Fax: 919-733-6918
For North Dakota Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://portal.dfi.nd.gov/forms/dfi/complaint-form/
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Phone: 701-328-9933
For Ohio Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://com.ohio.gov/request-and-file/file-a-complaint/file-a-complaint-fi
Ohio Division of Financial Institutions
Office of Consumer Affairs
77 South High Street, 21st Floor
Columbus, OH 43215
Phone: 1-866-278-0003
TTY/TDD: 1-800-750-0750
Fax: 614-220-7124
Email: webdfi-oca@com.state.oh.us
For Oklahoma Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://oklahoma.gov/banking/complaints/money-transmission-company-complaints.html
MICK THOMPSON, Commissioner
Oklahoma State Banking Department
2900 N. Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Phone: 405-521-2782
Phone: 918-295-3649
For Oregon Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx
Oregon Division of Financial Regulation
350 Winter St. NE
Room 410
Salem, OR 97310
Consumer Hotline: 888-877-4894 (toll-free)
Email: DFR.FinancialServicesHelp@dcbs.oregon.gov
For Pennsylvania Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Pennsylvania Department of Banking and Securities
Online: https://www.portal.dobs.pa.gov/#ext/conser/complaint/new
Toll-free helpline 1 (800) PA-BANKS (722-2657)
For Puerto Rico Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://ocif-querellas.streamlinegov.com/ConfidentialClaim/Detail
Puerto Rico Office of Commissioner of Financial Institutions
Oficina del Comisionado de Instituciones Financieras (OCIF)
Gobierno de Puerto Rico
PO Box 11855,
San Juan, Puerto Rico 00910-3855
Phone: 787-723-3131
For Rhode Island Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
State of Rhode Island Department of
Business Regulation Division of Banking
1511 Pontiac Avenue, Bldg 68-1
Cranston, RI 02920
Phone: 401-462-9503
Fax: 401-462-9536
For South Carolina Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
The Honorable Alan Wilson
P.O. Box 11549
Columbia, S.C. 29211
Phone: 1-803-734-1221
South Dakota customers can contact the division with questions or complaints about the licensee's money transmission services.
South Dakota Division of Banking (605) 773-3421.
For Tennessee Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Tennessee Department of Financial Institutions
Tennessee Tower
312 Rosa L. Parks Avenue
Nashville, TN 37243
Phone: 1-800-778-4215
Email: tdfi.consumerresources@tn.gov
Consumer Notice:
TouchPay is licensed under the laws of the State of Texas and by the state law is subject to regulatory
oversight by the Texas Department of Banking. Any customer wishing to file a complaint against TouchPay
should contact TouchPay directly at 866-204-1603. After first contacting TouchPay, if you still have an
unresolved complaint regarding the company’s money transmission, please direct your complaint to:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: consumer.complaints@dob.texas.gov
Web Page: www.dob.texas.gov
For Utah Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://dfi.utah.gov/resources/helpful-links/file-a-complaint/
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
Phone: 801-538-8830
Fax: (801) 538-8894
Email: dfi@utah.gov
For Vermont Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://dfr.vermont.gov/file-complaint-or-seek-help-and-other-assistance
Vermont Dept. of Financial Regulation - Banking Division
89 Main Street
Montpelier, VT 05620
Phone: 802-828-3307
Email: dfr.bnkconsumer@vermont.gov
For Virginia Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://www.scc.virginia.gov/consumers/banks-consumer-lenders/file-a-financial-complaint/
Virginia Bureau of Financial Institutions
P.O. Box 640
Richmond, VA 23218-0640
Phone: 804-371-9657
Fax: 804-371-9416
Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.
To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.
For West Virginia Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://dfi.wv.gov/consumers/complaints/Pages/default.aspx
Consumer Complaints
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, West Virginia 25302-3542
Phone: 304-558-2294
Fax: 304-558-0442
For Wisconsin Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://dfi.wi.gov/Pages/ConsumerServices/WisconsinConsumerAct/FileAComplaint.aspx
Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041
Phone: 800-452-3328
Phone: 608-264-7969
Fax: 608-264-7968
For Wyoming Residents Only:
If your issue is unresolved by TouchPay Holdings, LLC at 866-204-1603, please submit formal complaints to:
Online: https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Phone: 307-777-7797
Email: wyomingbankingdivision@wyo.gov
TouchPay Holdings, LLC is registered with the Nationwide Multistate Licensing System (NMLS) under #967396. Consumers can access NMLS using the following link: https://www.nmlsconsumeraccess.org/
Protecting customers from fraud is a priority of TouchPay Holdings, LLC (“TouchPay”). TouchPay recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact TouchPay at 866-204-1603.